Shipping
All products are shipped from the Netherlands. Our website accommodates shipments to the following countries:
| Country | Shipping cost | Delivery time |
|---|---|---|
| The Netherlands | € 4,95 | 48 hours |
| Belgium | € 7,50 | 1-4 days |
| Luxembourg | € 7,50 | 1-4 days |
| Germany | € 7,50 | 1-4 days |
| France | € 9,95 | 1-4 days |
| United Kingdom | € 9,95 | 1-4 days |
| Italy | € 9,95 | 1-4 days |
| Austria | € 9,95 | 1-4 days |
| Sweden | € 9,95 | 1-4 days |
| Denmark | € 9,95 | 1-4 days |
| Spain | € 12,50 | 1-4 days |
| Portugal | € 14,95 | 1-4 days |
| Poland | € 17,95 | 1-4 days |
| Switzerland | € 17,95 | 1 week |
| Norway | € 17,95 | 1 week |
| United States | € 19,95 | 1-4 days |
| Canada | € 19,95 | 1-4 days |
All shipments are sent securely with track and trace.
WE DO NOT SHIP TO A P.O. BOX. Please provide a physical address.
If you don't live in one of the countries mentioned above, please know we are working very hard to make sure you can make an order in the near future.
Returns
Customers have the right to return products with a valid Return Authorization (“RA”) number received from NM Beauty Industries B.V within fourteen (14) days after the shipment arrival date.
Customers request an RA number by sending an e-mail to [email protected] including order number, name, phone number, e-mail address, mailing address and reason for return. Provided the customer has received a valid RA number from NM Beauty Industries B.V, the customer will have an additional fourteen (14) days from the date the RA number is issued to return the merchandise.
Returned merchandise must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted after the fourteen (14) day period, or attempted without satisfying all of the above conditions, will not be accepted. Customers must bear the costs for shipping the goods to NM Beauty Industries B.V.
NM Beauty Industries B.V. is not responsible for any returns that are lost in the mail when being returned to us. We advise you to insure your package containing the product(s) being sent to us and get tracking information. No exceptions can be made to this policy.
If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately.